Frequently Asked Questions
How do I book in?
New clients: Please book your free 20 minute phone consultation with me by clicking HERE.
Returning clients: Please visit your client portal on Jane App HERE.
Is the clinic accessible?
I am sorry to say it is not. There is a flight of stairs and no elevator to get to the office. I can always see you virtually, but if you would prefer in person, I will work to help you find a therapist in an accessible space.
What are your rates?
My rates are as follows:
-$150 per 50 minute session with an individual
-$220 per 75 minute session for relationship/partner counselling
-$250 per 90 minute session for relationship/partner counselling
Do you offer relationship (couples) therapy?
Yes, we can work with two or more people either in-person or online. All people in the relationship will need their own JaneApp profile to complete their own intake and consent forms individually. Please also include all participating parties in the initial free consultation session.
Do you work with kids?
I work with adults.
Can I see you for relationship therapy and individual session?
I can not see you for both types of work, however I can suggest other amazing therapists for either role. For example, those seeking individual therapy may be interested in Stephanie Azari, RCC , my office-mate. Check her out!
Can I see you for Registered Massage Therapy and counselling?
I can not see you for both types of work. Once again, I can suggest other amazing therapists for either role.
What is your cancellation policy?
I charge a 100% missed appointment fee for any appointments missed or cancelled with less than 24 hours notice. An appointment time is reserved just for you. A late cancellation or missed visit leaves a gap in the counsellors' day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. If you become ill leading up to your appointment we can always switch to virtual (just shoot me an email).
How are counselling services delivered?
Services are available both in person and virtually. Virtual sessions are delivered through Jane app. You will receive a link to your video session in your email prior to the session. In person services are available at the office in Duncan, BC.
How do I pay for my session?
You will receive an invoice after your session. You can pay that via e-transfer to hello@balancedheartcounselling.ca , or via credit card through Jane App. Please note that payments via credit card subject to a 2.4% processing fee.
Can I use my extended benefits?
If you have extended benefits confirm with your provider or employer to see if they cover Registered Clinical Counsellors (RCC). You will pay for your session up front, and then if you have coverage for RCCs, you can submit your receipt to them for reimbursement. Your counsellor will not directly bill your provider.
Where should I park?
There is often free street parking on Festubert Street right in front of the clinic entrance.
Ready to Talk?
Have questions or thinking about starting counselling? Reach out at hello@balancedheartcounselling.ca or fill out the form below, and we’ll get back to you as soon as possible. If you’re ready, you can also book your free 20-minute consultation below—a relaxed, no-pressure space to connect by phone or virtually and see if we’re a good fit.